Last updated：August 30th, 2024

This Privacy Policy applies to the services and apps operated by XIAO-I PLUS INC. ("Services"). This Privacy Policy uses the terms "our" "us" and "we" to refer to XIAO-I PLUS INC. and "you" or "user(s)" to refer to individuals described by the information that we collect and use. By using or accessing the Services, you acknowledge that we will collect, use, and share your information as described in this Privacy Policy. You have choices about whether to provide us with information and how we use that information. You may choose not to provide us with information, but your choice(s) may prevent you from using the Services or limit your use of certain features.

We're constantly trying to improve our Services, so we may need to update this Privacy Policy. We may update this Privacy Policy to reflect changes in the law, the Services, our companies or advances in technology. We may not notice to you, your continued use of our Services following the posting of a new version of the Privacy Policy constitutes your acceptance of any such changes. Accordingly, whenever you visit our app, check to see if a new version has been posted. If you do not agree to any of the changes, do not continue to use or access the Services, and Xiao-i reserves the right to remove your account and terminate your access to the Services. Our use of the information we collect is subject to the Privacy Policy in effect at the time such information is used.

Information We collect
How We Use Information & Lawful Bases
Location of Data
Retention of Personal Data/Information
Information Sharing
Data Security
Exceptions with authorized consent
Complaints
Children's Privacy
Your rights
Contact Information

1. Information We Collect

Some of the information we collect is provided by you, some is collected automatically (typically from devices) and some may be collected from other sources.

A. Information You Provide

When you use the Services you often provide information to us, examples (including but not limited) of the information you may provide are:

Account Registration and modification: When you register or modify your account, you will provide us with your user name, email address, phone number, payment information, profile picture, mailing address and you may create a password for future logins.
Service Use: When you use the Service, you may provide the behavioral data, including but not limited to: the voice message, the text information, chat message etc.
Communications and Support: When you contact our customer support team or engage in other communications through the app, you may provide relevant information so that we can respond to your questions or concerns as completely and thoroughly as possible.
Any other information you choose to provide.

B. Information We Collect Automatically

When you use the Services, such as when you use our apps, we automatically collect information about how you use the Services and the devices you use to access the Services. Examples (including but not limited) of the information we collect automatically are:

IP Address.
Location information-we and our service providers may automatically collect general location information from your computer or mobile device. We will ask your permission before collecting your precise GPS location information.
Unique Device Identifiers, including MAC Address, Ad IDs, device model and device attributes, such as operating system and browser type.
Hardware model, operating system and version, mobile network information.
Usage Data, such as: web log data, referring and exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used our Services, the frequency of your use of our Services, error logs, and other similar information.
Cookies and Related Technologies：We may use cookies, which are text files containing small amounts of information that are downloaded on your device, or related technologies, such as web beacons, local shared objects and tracking pixels to store or collect information ("Cookies"). Cookies can help us learn about your online activity including on other sites or services. Cookies are small files with a set of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service.

C. Permission Descriptions

Location Permission: We request access to your location information solely to provide data tagging and facilitate location recording for users.
Microphone Permission: We request access to your microphone to enable voice-to-text functionality within the app.

2. How We Use Information & Lawful Bases

In general, we collect, use and store ("process") your information to provide the Services, to fix and improve the Services, to develop new services, and to optimize user experience, conduct internal data analysis, and fulfill legal obligations.

3. Location of Data

Information that we collect and use is normally stored in the United States. By using the Services, you:

Acknowledge that your information will be processed as described in this Privacy Policy; and
Consent to having your information transferred to our affiliates and facilities in the United States or elsewhere or to facilities of third parties with whom we share information as described in this Privacy Policy.

4. Retention of Personal Data/Information

We keep your information for the time period required to complete the purposes for which it is processed or satisfy legal retention requirements. The length of time for which we retain information depends on the purposes for which we collected and use it or the requirements of applicable laws.

5. Information Sharing

We do not rent, sell or share information except as described in this Privacy Policy. We may share your information as described in this section:

In some cases, we may share your data with partners, such as providing location-based services or conducting marketing campaigns.

We employ other companies and people to perform tasks on our behalf and need to share information with them so they can perform tasks and services. For example, we may use a cloud services provider to deal with the data.

We may share your information with our affiliates, these companies will use your information as described in this Privacy Policy.

We reserve the right to access, read, preserve, and disclose any information that we in good faith believe is necessary to comply with law or court order; enforce or apply our User Agreement and other agreements; or protect the rights, property, or safety of us, our employees, our users, or others.

We may share your information in other ways if you have asked us to do so or have given consent.

6. Data Security

We implement reasonable technical and administrative measures to protect your data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.

We will take reasonable and feasible measures to avoid collecting irrelevant personal information to the best of our ability. We will only retain your personal information for as long as necessary to fulfill the purposes described in this Policy, unless there is a mandatory retention requirement by law.

When, unfortunately, a personal information security incident occurs, we will inform you in a timely manner according to the requirements of laws and regulations about: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions for you to independently prevent and reduce the risk, and the remedial measures for you. We will inform you of the incident by mail, correspondence, telephone, or push notification. When it is difficult to inform the subjects of personal information one by one, we will issue announcements in a reasonable and effective way. Meanwhile, we will report the disposing of personal information security incidents as required by the regulatory authorities.

7.Exceptions with authorized consent

We will share, transfer or publicly disclose your personal information in the necessary manner without your consent in the following special circumstances:

7.1 Directly related to national security and national defense security;

7.2 Directly related to public security, public health and major public interests;

7.3 Directly related to criminal investigation, prosecution, trial and execution of judgment;

7.4 For the purpose of safeguarding your life, property and other significant legal rights and interests or those of others, but where it is difficult to obtain your own consent;

7.5 The personal information collected is disclosed by yourself to the public at your own discretion;

7.6 Personal information collected from legitimate publicly disclosed information, e.g., legitimate news reports, government information disclosure, and other sources;

7.7 Other circumstances specified by laws and regulations.

According to applicable laws, please be aware that, if we take technical measures and other necessary measures to process personal information, which disables the data recipient to re-identify specific individuals and makes the data unrecoverable, we are not obliged to inform you of the sharing, transfer and public disclosure of such processed data and seek your consent.

8. Complaints

We are committed to resolving valid complaints about your privacy and our collection or use of your personal data or information. For questions or complaints regarding our data use practices or Privacy Policy, please contact us using the email address listed in this Privacy Policy.

9. Children's Privacy

We do not knowingly collect or solicit "personal information" from minors. If you are a minor, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a minor, we will delete that information. If you believe that a minor has provided us with personal information, please contact us immediately.

If you have not reached your country's age of majority (i.e. able to enter a contract), you should use the Services with permission from your parent(s) or guardian(s).

10. Your Rights

You have the right to access, correct or delete your personal information stored by us. You can also choose to restrict or object to our processing of your information. If you wish to exercise these rights, please contact us through the contact information provided in this Privacy Policy.

11.Contact Information

If you have any questions or concerns regarding this Privacy Policy or the use of your data, please send a detailed message to the following email: 【 customerservice@hearview.ai 】.